How to read this policy
This working policy describes the website functionality currently configured for Wamunyu Tea & Coffee Ltd. Before publication as a final policy, the company should verify its hosting and email providers, server-log retention, contact details, and applicable legal requirements with a qualified adviser.
The website trade enquiry forms currently prepare an email draft in your own email application. They do not post form contents to this website or store form submissions in its database.
Controller and contact
Wamunyu Tea & Coffee Ltd is the organization identified on this website. For privacy questions or requests, contact the company at trade@wamunyutc.co.ke or by telephone at +254 721 522 729. The company’s stated operations are in Nairobi, Kenya. Please confirm that these details are the correct privacy contact channels and identify any formal Data Protection Officer or representative if one is required.
- Use the contact channels above to ask about personal information associated with a direct enquiry.
- Do not send identity documents, passwords, payment-card data, or other sensitive information through general enquiry forms.
Enquiries and email drafts
Quote, contact, sample, buyer, and grower forms may ask for business contact details and information about products, volumes, destination, and requirements. On this site, a form is handled in your browser and opens a pre-addressed email draft. You decide whether to review and send it. If you send the email, the information is then handled by your email provider and Wamunyu’s email systems. Direct calls, WhatsApp messages, and emails are handled by the relevant communications providers and recipients.
- The website code does not currently transmit these form fields to a website form-processing endpoint.
- An email draft is not delivered until you send it; after sending, copies may exist in your sent folder and the recipients’ mail systems.
- Include only information reasonably needed to respond to the enquiry.
Website requests and external services
When a browser loads a website, the hosting and network services may process technical data such as IP address, requested page, date and time, browser details, and error information in connection logs. The exact data and retention period depend on the deployed hosting configuration and must be confirmed with the hosting provider. Some pages request fonts or images from third-party services, and links may take you to WhatsApp or other external sites. Those providers may receive technical request data when your browser loads or opens their services. Review their own privacy notices.
- Google Analytics and Google Tag Manager are disabled in the current application configuration reviewed for this draft.
- This statement should be updated if analytics, advertising pixels, cookies, or other tracking technologies are enabled.
- The website should not be assumed to control the privacy practices of external services.
Purposes and lawful basis
Information voluntarily provided in a sent enquiry may be used to understand and respond to the request, discuss products or services, coordinate a transaction where requested, maintain business correspondence, protect systems, and meet applicable legal obligations. The company should document the applicable lawful basis for each use, especially for direct marketing, retention, sharing, and any processing of sensitive or cross-border information.
- Enquiry handling and requested follow-up.
- Business, security, record-keeping, and legal compliance where applicable.
- Marketing communications only where permitted and appropriately authorized.
Service providers and recipients
Information in communications may be accessible to the email, hosting, telecommunications, messaging, and other providers involved in delivering those services. Information may also be disclosed where required by law or where necessary to establish, exercise, or defend legal rights. The location, security terms, and international transfer arrangements of the company’s hosting and email providers should be confirmed before this policy is finalized. Wamunyu should limit access to people and providers who need the information for an identified purpose.
- The site’s current enquiry form itself does not submit data to a server-side form handler.
- A user-initiated email or WhatsApp message is processed by the selected provider.
- Any additional sharing with commercial partners should be explained at the time and limited to the enquiry or transaction.
Keeping information safe
Information should be retained only for as long as needed for the purpose for which it was collected, applicable business records, legal obligations, and dispute management. The actual retention periods for business email and technical logs depend on the company’s systems and retention schedule. The company uses appropriate safeguards for the services it controls, but no internet transmission or electronic storage can be guaranteed completely secure. The final policy should identify the actual organizational and technical safeguards without overstating them.
- Ask the company about the retention period that applies to a specific enquiry.
- Do not transmit payment credentials or unnecessary sensitive information through general channels.
- Report suspected misdirection or unauthorized disclosure promptly using the contact details above.
Privacy requests and complaints
Depending on the applicable law and circumstances, individuals may have rights to request access to or correction of personal information, request deletion or restriction, object to certain processing, or raise a complaint with the competent supervisory authority. Requests may be subject to identity checks, legal exceptions, and the rights of others. For a request, contact trade@wamunyutc.co.ke and describe the communication or information concerned. This policy is not a substitute for the applicable statutory procedure or advice from the Office of the Data Protection Commissioner in Kenya.
- The company should respond within any deadlines imposed by applicable law.
- Where processing relies on consent, withdrawal does not affect processing already lawfully completed.
- You may also have a right to complain to the competent regulator.
Changes to this policy
This page may be revised as the website, enquiry process, service providers, or legal requirements change. The version published on this page should show a confirmed review or effective date once the company approves it. For questions about this policy or a trade enquiry, visit the contact page or write to trade@wamunyutc.co.ke.
- Review this notice periodically.
- Read an updated version when providing information through the website.
Have a privacy question?
Contact Wamunyu Tea & Coffee Ltd using its published business channels. Please avoid including sensitive personal information in your first message.